This is an excellent opportunity for an Application Support Analyst to join a well regarded industrial storage rechnology company which support a variety of Australian industries, from automotive, retail, 3PL, FMCG, healthcare, apparel and so on, in keeping their warehouses functioning and meeting all logistics challenges. 

The Application Support Analyst position is responsible for providing cost effective and superior quality services for the installed customer base, by performing highly diversified duties to manage, troubleshoot, and maintain the efficient operation of the system modules as supplied and installed onsite.

Duties & Responsibilities

• Provide 1st and 2nd level support for the installed systems and all of their installed components.
• Provide a timely response to support issues (including breakdowns) logged by customers to the helpdesk.
•  Ensure constant communication and updates are provided to the customer of the status of the issue reported/currently being addressed.
• Conduct prompt logging and tracking of all support issues, and ensure events are updated as necessary.
• Troubleshoot reported issues, and source appropriate resources for assistance or technician for site attendance as deemed necessary.
• Coordinate site visits by sub-contractors or other members of the business as required.
• Undertake regular preventative maintenance and monitoring eg Health Check.
• Manage and conduct spare parts tracking and re-ordering.
• Assist in customer billing process.
• Escalation of critical support issues to management.
• Take part in providing after hours support based on rotating roster.
• Customer Management.
• Comply with safety regulations and maintain clean and orderly work areas.

Qualifications

• Education in a relevant discipline
• Personal computing experience
• Previous experience in a similar role/industry with exposure to Linux OS and RDBMS

Skills

• Experience in working with a team, as well as autonomously
• Excellent communication and interpersonal skills
• Solid relationship building skills with strong customer service orientation
• Integrity and ability to maintain confidentiality
• Technical credibility with customers
• Practical implementation experience including diagnostics and problem resolution
• Systematic, logical and capable of remaining focused under pressure
• Conflict resolution
• Strong sense of organisation and planning, ability to manage time well
• Practical aptitude and competence with mechanical and automated devices
• A level-headed approach to dealing with emergency situations and the ability to apply a practical hands-on approach when required.
• High levels of energy and enthusiasm
• Ability to achieve outcomes within set timeframes

Please apply now to Jin through the job board quoting JL621844.

Balance Recruitment is committed to equal opportunity employment.  We celebrate diversity and encourage people from all sections of the community to apply for this role.