Team Lead - Infrastructure

Location : Sydney

Position : Permanent / Full Time

Date : 16/09/2020

Job Reference: 472339_1

  • Non profit organisation
  • 3 to 6 month fixed term hire
  • CBD
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Reporting to the Head of IT Operations, the Team (or Chapter) Lead is a people leader and a senior technical specialist who is responsible for leading a technical team and developing high professional capability across their chapter. The position is responsible for supporting the delivery of a high quality, cost effective services in support of business, information and technology architectures.

Some of you key responsibilities include :-

  • Manage chapter professional capability uplift ensuring all members of the chapter follow the best and consistent engineering standards and processes applicable to their specialist domain
  • Coach chapter members get better at what they do and receive the support they might require
  • Perform line manager duties for the members of their chapter including carrying out recruitment and on-boarding activities, and perform related people-management duties
  • Provide expertise to assist other members of the chapter with complex issues
  • Ensure the development and maintenance of appropriate documentation to reflect physical and logical elements of the technical systems
  • Ensure technical teams comply with the agreed standards and quality assurance processes
  • Build and manage a team of well trained, competent professionals to be responsive to customer needs and requests as well as business objectives & outcomes
  • Build relationships with Product Owners and other stakeholders to promote the work of the chapter and ensure the chapter`s roles and responsibilities are understood
  • Providing specialist advice on technology development & design issues
  • Develop and manage staff duty rosters to ensure the skills of staff on duty are adequate to respond to customer requests
  • Utilise appropriate monitoring tools to record and manage system performance so that customer satisfaction is maintained
  • Provide direct involvement in times of high demand or staff shortages

Your skills and experience include :-

  • Degree qualified or significant relevant experience is essential
  • Relevant industry specific qualifications highly desirable
  • Extensive Cloud and Infrastructure services experience (Servers, Storage, Virtualisation, Messaging environments, Desktop platforms and mobile computing environments, Directory services and access control, Cloud based services such as AWS, Azure and Office365)
  • Experience in DevOps and CI/CD
  • Experience delivering customer services to agreed SLA’s is highly desirable
  • Experience in a customer service environment utilising a formal IT service delivery methodology
  • Strong team building and staff development experience
  • A demonstrated ability to solve problems in a complex environment
  • Effective communication skills, written and verbal
  • Proven ability to translate business requirements into practical solutions
  • Highly developed facilitation, negotiation and influencing skills
  • Demonstrated vendor relationship management experience is desirable

If you have the right skills and experience please apply now through the job board quoting JL472339

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Job Reference: 472339_1